Shipping policy
Shipping Policy
Last updated: 31 July 2026
This Shipping Policy applies to orders placed through the Mini Fish website at minifish.com.au, operated by Fish Toys Australia Pty Ltd.
Where we deliver
Mini Fish currently delivers to addresses within Australia.
At this time, international shipping is not available through our online store.
Order processing
Orders are generally packed and dispatched within 24 hours
Orders placed on weekends or Queensland public holidays will begin processing on the next business day.
During sales, new product releases, Christmas and other busy periods, processing may take slightly longer. We will contact you if there is a significant delay affecting your order.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.
Shipping options
Mini Fish ships orders using Australia Post.
Available shipping options may include:
- Australia Post Standard Parcel Post
- Australia Post Express Post
The shipping options and charges available for your address will be displayed at checkout.
Selecting Express Post reduces the estimated transit time after dispatch. It does not change our normal order-processing time unless we clearly state otherwise.
Flat-rate standard shipping
Standard shipping is charged at a flat rate for eligible Australian orders below the free-shipping threshold.
The applicable shipping charge will be shown before you complete checkout.
Free shipping
Free standard shipping is available on eligible Australian orders valued at $90 or more after discounts have been applied.
Unless stated otherwise:
- Free shipping applies to standard delivery only
- Express shipping remains available at the customer’s cost
- Gift cards and shipping charges do not count towards the qualifying order value
- Some remote or special-delivery locations may be excluded where reasonable additional carrier charges apply
Any exclusions will be shown at checkout before payment.
Tracking your order
Tracking information will be emailed to the email address entered during checkout once your order has been dispatched.
Please allow some time for the tracking information to become active after receiving your dispatch confirmation.
Customers are responsible for monitoring their tracking information and collecting parcels from a post office or collection point before the carrier’s collection deadline.
Delivery addresses
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please contact us as soon as possible if you notice an error. We will try to update the address, but changes may not be possible after an order has been processed or dispatched.
Mini Fish is not responsible for delivery delays caused by an incorrect or incomplete address supplied by the customer.
Where an order is returned to us because:
- An incorrect or incomplete address was supplied
- The parcel was not collected
- Delivery was refused
- The premises could not safely receive the delivery
we may ask the customer to pay the reasonable cost of resending the order.
If the addressing or delivery error was caused by Mini Fish, we will arrange redelivery at no additional cost.
Authority to leave
Australia Post may leave a parcel in a safe location where permitted under its delivery procedures.
If no suitable location is available, the parcel may be taken to a post office or collection point.
Please consider using a secure delivery address. Mini Fish cannot control where Australia Post leaves a parcel, but we will provide reasonable assistance if a delivery problem occurs.
Delayed orders
Occasional delays can occur after an order has been dispatched.
If your tracking has not updated or your order is significantly overdue, please contact us with your order number. We will assist with lodging an enquiry with Australia Post where appropriate.
We are not able to guarantee delivery by a particular date unless this has been expressly agreed with you in writing.
If we cannot supply your order within an agreed timeframe or within a reasonable time, we will provide an appropriate solution in accordance with Australian Consumer Law.
Lost parcels
If you believe your parcel has been lost in transit, please contact us with your order number.
We may ask you to:
- Confirm the delivery address
- Check the property and any safe delivery locations
- Check with other household members
- Contact the relevant post office or collection point
We will work with Australia Post to investigate the delivery.
Where an order is confirmed as lost in transit, Mini Fish will provide an appropriate remedy, which may include a replacement or refund depending on the circumstances and product availability.
Parcels marked as delivered
If tracking shows that your parcel has been delivered but you cannot locate it, please:
- Check around the property, mailbox and any safe delivery locations
- Check with other household members
- Check with neighbours where appropriate
- Contact your local post office
- Contact Mini Fish if the parcel still cannot be located
We will provide reasonable assistance with the carrier’s investigation. The outcome will depend on the circumstances and information provided by Australia Post.
Damaged deliveries
Please contact us as soon as reasonably possible if your order arrives damaged.
Include:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the parcel and packaging where possible
Please keep the damaged product and packaging until we have assessed the issue, as Australia Post may require them as part of an investigation.
Damaged, faulty and incorrectly supplied products are handled in accordance with our Returns and Refunds Policy and Australian Consumer Law.
Separate shipments
Some orders may be sent in more than one parcel due to product size, stock location or packing requirements.
Where this occurs, you may receive separate tracking details. You will not be charged additional shipping unless this was clearly disclosed and agreed to before checkout.
Pre-orders
Where a product is sold as a pre-order, the expected dispatch timeframe will be displayed on the product page.
If an order contains both in-stock and pre-order products, the complete order may be held until all products are available unless otherwise stated.
Pre-order dispatch dates are estimates and may change due to manufacturing, freight or other circumstances outside our reasonable control. We will provide updates where a material delay occurs.
Order changes and cancellations
Please contact us as soon as possible if you need to change or cancel an order.
We will try to assist, but changes and cancellations may not be possible after an order has been packed or dispatched.
Once dispatched, an order cannot generally be redirected or cancelled through Mini Fish.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to you under Australian Consumer Law.
Contact us
For questions about shipping or an existing order, please contact us through the contact form on the Mini Fish website.
Please include your name and order number so we can assist you promptly.
Website: minifish.com.au
Business: Fish Toys Australia Pty Ltd
Location: Queensland, Australia